Refund terms
We strive to provide the best SMTP services to our customers. However, if you are not completely satisfied with your purchase, you may be eligible for a refund as per the terms outlined in this policy.
Refund requests must be submitted within 30 days of the original purchase date. Requests made after this period will not be considered.
All refund requests are subject to review and approval by our customer support team. We reserve the right to refuse a refund request if it does not meet the criteria outlined in this policy.
Refunds are only available for first-time purchases of our services. Renewals, upgrades, or additional purchases are not eligible for refunds.
To be eligible for a refund, you must provide a valid reason for your dissatisfaction with our services. This helps us understand your concerns and improve our offerings.
Refunds will not be granted for issues caused by third-party services or factors beyond our control, such as email deliverability affected by external email providers.
To request a refund, please contact our customer support team via email at [email protected] with your order details and the reason for your refund request.
Our team will review your request and respond within 7 business days. If your refund request is approved, the refund will be processed to your original payment method.
Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider’s processing times.
In certain circumstances, we may offer partial refunds. This applies when you have used a significant portion of the service but are still eligible for a refund based on the remaining period.
Partial refunds will be calculated based on the unused portion of the service, and any administrative or setup fees incurred will be deducted from the refund amount.
Our customer support team will provide you with the details of the partial refund calculation upon approval of your request.
Some services are non-refundable, including but not limited to one-time setup fees, custom development work, and consulting services.
We clearly indicate non-refundable services at the time of purchase. By agreeing to proceed with these services, you acknowledge that you are not entitled to a refund.
If you have any questions about the refundability of a specific service, please contact our customer support team before making a purchase.
We strive to maintain high uptime and availability of our services. However, if you experience significant downtime due to issues on our end, you may be eligible for a refund or credit.
To request a refund for downtime, please provide detailed information about the duration and impact of the downtime, including any relevant logs or screenshots.
Our technical team will investigate the issue and, if confirmed, will offer an appropriate refund or account credit based on the severity and duration of the downtime.
If you initiate a chargeback with your payment provider without first contacting our customer support team to resolve the issue, you will be in violation of this refund policy.
We reserve the right to contest any chargebacks and provide evidence to support the validity of the original transaction and our efforts to resolve your concerns.
Customers who initiate chargebacks without valid reasons may be subject to account suspension or termination and will be ineligible for future services.
Refunds for services purchased under promotional offers or discounts will be based on the actual amount paid and not the original service price.
If a promotional offer included additional services or benefits, these will be deducted from the refund amount based on their regular price.
Promotional offers are intended for specific terms and conditions, and early termination of such offers may affect your refund eligibility.